Changes to our appointment booking system

Please be aware that we are experiencing very high volumes of calls. We had switched to a system of returning calls on the day to cope with the lockdown, but the volume of work has now become unmanageable. We are in the process of exploring the options that will work for you the patients and the practice, but it may take a little while to find the best solution. We appreciate your patience; please be assured our first priority is to provide a safe and responsive service for our patients  

Important information for entering the surgery

On arrival at the building please use the intercom to speak to a receptionist. There is also a post box by the intercom for you to post repeat prescription requests or any correspondence.

If you are attending an appointment with a GP or Nurse you are required to wear a mask or face covering and sanitise your hands when entering the building.

Children under the age of 11, people with disabilities and those with breathing difficulties do not need to wear a mask to the surgery.

During the outbreak of COVID-19 to prevent the spread of infection, we have made changes to our appointment booking system. All appointments are via Duty Doctor Telephone Triage Service in the first instance. Following a telephone consultation with the GP you will be invited to the surgery if a face-to-face appointment is necessary.

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