Complaints, Compliments and Suggestions

If you have any complaints, please write or speak to the practice manager, Jill Tallick. We aim to provide the highest levels of service to all of our patients, but occasionally things do go wrong. Should this happen we will do our best to put matters right as quickly as possible. We will hold an investigation, give a full explanation and an apology when one is due. We would prefer more serious complaints to be made in writing. We will aim to acknowledge your letter within two days of receipt and to respond fully within 20 working days. Most cases can be settled between us to everyone's satisfaction, but if you feel that you need to take matters further you should contact:

NHS England
PO BOX 16738
B97 9PT
Tel: 0300 311 22 33

For further information on complaints, or if you wish to make a compliment/comment/suggestion, see 'Making your experiences count' which is available on the link below or can be found on the notice board in our waiting room area. We do carry out an annual patient survey in August/September and if you wish to be included in this please advise us by using the 'Contact Us Online' link towards the top left hand corner of this page or join the Patient Participation Group. 

Making your experiences count


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