When you arrive for your appointment, please "check in" using the touchscreen at reception and watch for your name to appear on the illuminated board. It is essential you let us know, as soon as you can, if you are unable to keep your appointment, as failure to do so may render you liable to being removed from our patient list.
The practice co-operates with local medical schools in the teaching of undergraduate medical students by giving them practical experience in general practice. A student will sometimes accompany one of the doctors and you will be advised of this at the reception desk. You may ask that the student does not remain present during your consultation.
We also offer a limited number of pre-bookable GP extended hours appointments, the times of which vary on a weekly basis and range from 07.00 - 08.00, 18.30 - 22.00 and occasional late night clinics. During these times the surgery is not quiet so when you arrive for your appointment follow the instructions by the signing-in screen in the waiting room. A receptionist will be onsite to help if you encounter any problems or require help.
Out Of Hours Care
When we are closed, if you have a medical problem which cannot wait until the surgery re-opens, please dial 111 or visit the local NHS walk-in centre (nearest walk-in centres are in Ashford and Woking).
Dial 111 to access the NHS 111 service; it is free to call from both landlines and mobiles. You will be directed to the service that is best able to meet your needs, taking into account your location, the time of day you are calling and the capacity of local services.
If your situation is life-threatening you should dial 999.