From 30th September 2022 free GP video consultations via LIVI will no longer be available to our patients. The practice, via the local GP Federation which we are a part of, have decided to end the contract with LIVI due to unsustainable cost increases and our own improved systems for managing remote digital and telephone consultations which mean the service no longer offers sufficient value for money to local patients.
Following the discontinuation of this service we will have access to additional face to face GP appointments in the evenings and weekends at health centres near to the practice as well as offering direct patient bookings for a number of services.
This decision was carefully considered and taken with the knowledge of local patients and their best interests as our top priority.
Local patients who have previously registered with LIVI will be redirected to their own GP practice if they need an appointment or given the option to pay for a private GP consultation with LIVI.
Patients registered at Rowan Tree Practice can now see an NHS GP by video using the LIVI app for medical advice, prescriptions or referrals as an extension of our practice.
LIVI are a CQC-regulated digital healthcare provider who provide GP appointments by video through the LIVI mobile app or tablet app to enable patients registered at our practice access to GP video appointments as part of our Extended Access service. This means LIVI GPs (with the patient’s consent) will be able to access patients’ medical records and be able to offer a considered, in-depth diagnosis based on the patient’s medical history.
Patients are able to book NHS GP video appointments through the LIVI app and speak to a GP within minutes – including early mornings, evenings and weekends (Monday to Friday 8.00am to 8..00pm, Saturday to Sunday 9.00am to 12.00pm).
GPs working in the LIVI service are all experienced, GMC-certified NHS GPs and have undergone training in the latest video consultation techniques. This includes LIVI’s proprietary guidelines for online treatments of key symptoms and diagnoses.
Get the LIVI app in the app store or visit www.livi.co.uk
Appointments are available from:
Monday to Friday, 8.00am to 8.00pm
Saturday to Sunday, 9.00am to 12.00pm